Hospitality Technology Solutions

Powering the world’s most ambitious hoteliers

Cloudbeds unifies operations, distribution, guest experience, and revenue marketing solutions — all enhanced by our leading Signals AI model — so you can run leaner, grow faster, and elevate your hotel’s competitive edge.

Trusted by leading hotels, hospitality groups, and management companies across 150 countries.

Hotelier Stories

“Our seven-year partnership with Cloudbeds is rooted in their consistent commitment to understanding our unique needs. They actively listen to our feedback and ensure our perspectives are valued.”

Bojan TegovskiChief Operating Officer, HP Hospitality

83.5%

Direct bookings

+87%

Average occupancy

50%

Return guests

“Without Cloudbeds’ full range of features, we wouldn’t be selling as effectively or exploring new business opportunities as we do today.”

Flávio GhelfondCo-Founder and CFO, Charlie

Nights sold

17K

Guests hosted/month

Buildings in operation

“When Cloudbeds came along, the receptionists started being able to look the guests in the eye. That’s what we’ve been gaining—people can focus more on the people and less on the computer. We leave the software stuff to the software.”

Mauricio HernandezRevenue Manager, We Hotels Group

28%

RevPAR increase

30%

Reduction in OTA reliance

New hotel openings planned

Ulysses Baltazar, Chief Technology Officer at Playpark Hospitality

“Experience is everything. We’ve created a fully contactless experience that gives guests a hassle-free experience while keeping our overhead costs low.”

Ulysses BaltazarCTO, Playpark Hospitality

10%

Direct bookings increase

+53K

Self check-ins

Weeks onboarding for new hires

“Cloudbeds has improved the way we work. It saves our team time, reduces commission costs through more direct bookings, and helps us sell more effectively with automated pricing.”

Sérgio Cândido PinheiroCo-Owner of Cheese & Wine

More direct bookings

70%

Of guest communications automated

Properties operated

“Beyond the usability, what I value most is the growth of Cloudbeds in terms of paying attention and responding positively to all the improvements or needs that are proposed.”

Dahiana PeruchenaHead of Revenue Management at Pandora Hotels

26%

Quarterly surge

Properties operated

More properties planned

The Cloudbeds Advantage

Most PMS platforms are built for the past, not to drive what’s next.

Cloudbeds is different.

With Cloudbeds, turn the PMS into your intelligent growth engine. Run with a lean but powerful team. Drive more profitable bookings. Upsell with confidence and higher conversions. Wow the heck out of your guests. And do it all with a unified, flexible platform catered to your business needs and scalable goals.

Explore Platform

88%

decrease in training time for front desk staff using Cloudbeds PMS

more positive reviews using digital check-in and AI chat with Cloudbeds Guest Experience

25%

average increase in direct bookings with Cloudbeds Websites, Booking Engine, and Guest Marketing CRM

18%

average increase in RevPAR using Cloudbeds Revenue Intelligence

10X

ROI on advertising campaigns with Cloudbeds Digital Marketing supported by real-time data

99.6%

customers see less than 1 chargeback per month using Cloudbeds Payments

ZERO

additional commissions on Cloudbeds Channel Manager

400+

integration partners to customize your tech stack on Cloudbeds Marketplace

Powerful Momentum

Turning insights into impact with Signals

Signals is our leading AI model fully integrated into the Cloudbeds platform to help you surface insights, automate responses, and make faster decisions. Trained on billions of points of hospitality data, Signals lets you get ahead of the market, not just react to it.

Learn more about Signals

Signals causal AI unlocks:

4B+

data points processed per hour

≤95%

forecasting accuracy up to 90 days

Intuitive Experiences

Free your staff to create guest magic

When your platform works intuitively, your people do too. Cloudbeds helps staff train faster, work smarter and focus on what really matters: your guests.

Learn how

88%

Cut training time by 88% compared to legacy systems.

50%

Train staff to run shifts alone in 2 weeks, 50% faster than other systems.

80%

Reduce manual tasks by up to 80% for hourly wage efficiency.

Fast Flexibility

Cloudbeds fits in, so you can stand out

Cloudbeds connects with 350+ integration partners, so you can customize your setup without compromising simplicity.

Keep the tools you love. Connect the ones you need. Build custom applications with our open API. Cloudbeds integrates seamlessly to help everything run smoother.

Explore integrations

View our Open API

Distribution that fits your strategy

Connect directly to 300+ OTAs, wholesalers, and regional channels, or plug into your preferred CRS and channel manager. With Cloudbeds, you stay in control of how and where you sell.

Explore channel partners

Explore distribution partners

Reliable Partnerships

Not just support, partnership

Whether you run one property or many, Cloudbeds is your partner in growth. From day one, we are by your side with seamless onboarding, 24/7/365 live support, and a global community of hoteliers sharing insights and inspiration.

Personalized onboarding and guided data migration

Self-guided training and professional development via Cloudbeds University

Multilingual support via AI chatbot, email, and live chat

Community forum to exchange ideas and advice

Exclusive events and product webinars designed to fuel your ambition

Learn about customer success

Your vision. Our engine.

One-size-fits-all fits no one. We built the industry’s only intelligent growth engine to give you the power, flexibility, and support to grow on your own terms.

Resources to help you build what’s next

See all resources

ResearchThe signals behind hotel AI recommendations

NewsCloudbeds Partners with h2c on Landmark Global Study of AI & Automation in Hospitality

GuideRevenue marketing: The
future of profit-driven hotel growth

Frequently asked questions

What is Cloudbeds?

Cloudbeds is a masterfully unified hospitality technology solution designed to streamline operations, enhance guest experiences, and maximize revenue. This seamless hotel tech ecosystem includes:

Operations

Property Management System (PMS): Rewrite your hotel’s story with a growth-focused, radically intuitive, and incredibly flexible intelligent PMS built for what’s next.

Payments: Improve guest satisfaction with seamless checkouts while you enjoy fewer chargebacks, faster payouts, and more hours back in your week.

Marketplace: Cloudbeds connects with 400+ integration partners, so you can customize your setup without compromising simplicity, including IOT and modbile apps. Keep the tools you love. Connect the ones you need.

Open API: Build beyond limits. With the Cloudbeds API, your developers can connect, customize, and build the exact platform you need to grow. If you can dream it, your team can build it here.

Distribution

Booking Engine: Fewer steps. More bookings. Deliver a branded, embedded experience that keeps guests on your site with Cloudbeds Booking Engine, a smooth, mobile-first flow designed to maximize direct bookings and improve user experience across the entire guest journey.

Channel Manager: Cloudbeds Channel Manager lets you sell across channels with total control — with zero extra commission, no double bookings, and fewer manual updates.

Guest Experience

AI-powered chatbot: Add your own AI-powered chatbot to your website, or use it via WhatsApp or SMS, to respond faster to guest questions and inquiries, convert these into bookings while improving the customer experience.

Unified inbox: Manage SMS, email, WhatsApp, Booking.com, Expedia, Airbnb and more in a single view. However your guests reach out — from smartphones to mobile apps — you’re ready to respond instantly.

Guest portal: Let guests browse and buy your services — from late check-outs to champagne on arrival — whenever it’s most convenient for them supporting customer satisfaction.

Digital check-in: Digital registration lets guests check in before they even set foot on your property — ID, documents, signatures, all synced directly to your Cloudbeds Property Management System (PMS).

Kiosk: Help guests avoid lines and allow your staff to provide personalized, mobile check-ins by transforming your hotel lobby into a self-service check-in/check-out station.

Tickets and tasks: When your team is in sync, your guests feel it. All your team chat, tasks, tickets, and inspections in one place so nothing slips through the cracks.

Revenue Marketing

Digital Marketing: Reach the right guests, drive them to your site, and turn every click into revenue with Cloudbeds Digital Marketing. It’s a direct booking strategy that puts you back in command.

Metasearch: 94% of travelers use metasearch to compare hotel rates. Subscribe, create, fund, and manage your metasearch campaign with a simple and effective interface in just a few clicks.
PMax: Attract new guests across the entire Google ecosystem — Search, YouTube, Maps, and more — with AI-powered advertising that does the hard work for you.
Retargeting: Travelers engage with an average of 33 touchpoints before booking a trip. Leave none behind by retargeting guests who intended to book but didn’t get around it.

Reputation Management: Hotels with higher ratings can charge more, and with centralized insights and faster response times, you can turn guest sentiment into real pricing power.

Websites: Your website is your hotel’s first impression. Make it count with stunning, conversion-optimized Cloudbeds Websites powered by hospitality expertise and AI — and built to drive direct bookings and revenue from day one.

Guest Marketing CRM: Cloudbeds Guest Marketing CRM helps you know your guests and keep them coming back — with smart email campaigns, guest profiles, and more profitability from every stay.

Revenue Intelligence: Move faster and smarter than ever before. Cloudbeds Revenue Intelligence is powered by the only causal AI built exclusively for hospitality, turning market guesswork into your most confident, profitable actions.

What types of hospitality businesses can benefit from Cloudbeds’ technology management solutions?

Cloudbeds’ hospitality software platform is used by over 26,000 properties in 150 countries. These include independent hotels, hotel groups, hostels, boutique hotels, resorts, and more. Here’s some of our case studies, to show you what customer success looks like across different property types:

Hostels — See how Cloudbeds and its powerful API help One Hostel boost revenue and their guest experience.

Multi-property — see how Cloudbeds helps HP Hospitality drive up direct booking revenue across its properties.

Hybrid — see how Cloudbeds helps Charlie with its tech-powered, guest-first approach to hybrid hospitality.

Alternative — see how Cloudbeds helps Yugo optimize pricing and group occupancy across their unique spaces.

Hotel Group — see how Cloudbeds helps J Collection Hotels drive operational efficiency and better guest engagement across their hotels.

How does Cloudbeds help hotel revenue generation?

Cloudbeds’ hospitality tech stack provides a range of tools and integrations designed to help lodging businesses maximize their revenue:

Cloudbeds Revenue Intelligence:

Move faster and smarter than ever before. Cloudbeds Revenue Intelligence is powered by the only causal AI built exclusively for hospitality, turning market guesswork into your most confident, profitable actions.

Revenue Management System (RMS) Integrations:

Cloudbeds integrates with the hospitality industry’s leading RMS software providers. Thanks to sophisticated algorithms and machine learning, these systems analyze factors like demand trends, historical data, competitor pricing, and more to recommend price adjustments and automate rate management.

Direct Booking Engine:

Cloudbeds’ booking engine encourages direct bookings, which can reduce reliance on OTAs and save on commission fees.

Optimized Distribution:

Cloudbeds’ channel manager helps properties distribute their inventory across multiple online travel agencies (OTAs) and booking channels.

Digital Marketing:

Cloudbeds’ channel manager helps properties distribute their inventory across multiple online travel agencies (OTAs) and booking channels.

Can Cloudbeds integrate with my existing hospitality management software?

Cloudbeds offers a robust Marketplace with numerous cloud-based integrations, allowing you to connect our hotel management software with existing systems such as POS (point-of-sale), CRS and CRM systems, restaurant management apps, invoicing solutions, event management, digital check-in, kiosks and more guest service apps. The platform’s open API also enables developers to build custom functionality tailored to your hotel operations and property’s unique requirements.